Deloitte Digital launches new digital banking offering
May 25th, 2017 by Deloitte Digital SA
Deloitte has revealed the launch of Digital Bank, a new service offering for banks to accelerate their digital transformation. Based on the Salesforce Intelligent Customer Success Platform and utilising the Salesforce Financial Services Cloud, Digital Bank, according to the firm, helps banks create exceptional experiences by providing tailored banking capabilities with accelerated implementation and realisation of value.
Talk is cheap: Chatbots are the next customer engagement platform.
August 5th, 2016 by Stephanus van Vuuren
Decades ago, the best way to interact with the customer was face-to-face. Fast-forward to the noughties, and the World Wide Web replaced face-to-face with interface-driven interactions. These interfaces provided a simplified way for users to make inputs into complex machine computations to create the desired outputs. From there, the move to mobile ensued, which provided a smaller and lighter version of the Web. And now mobile has evolved into the app world of today.
Dematerialisation of a bank towards digital transformation.
July 28th, 2016 by karoly kramli
Cloud services have turned service delivery on its head in a number of industries. Cloud computing services provide a largely untapped opportunity for new and traditional businesses to operate entirely on infrastructure that is owned and managed by a specialist service provider.
The Pokémon GO effect: What the global viral phenomenon can teach us about exponential business
July 25th, 2016 by Heidi Custers
There is no doubt that Pokémon GO has taken the world by storm. Some have said; even if you’re living under a rock, Pokémon trainers will lift that rock to check if any of the virtual pocket monsters are hiding there.
Image source: Xlesa on DeviantArt. License: Creative Commons (by)
Digital disruptions will drag universities into the 21st century
June 6th, 2016 by Shyam Ranchod
There are many signs that the tertiary education model is broken. In SA the student protests are a very clear sign that education has become too expensive, and more likely to burden the students with debt than assure them a ticket to a middle-class life.
Grocery retailing: The digital onslaught
June 6th, 2016 by Tim Bishop
Grocery and other retailers in South Africa are still dramatically underestimating the impact that the onslaught of digital is having on the industry. The in-store expectations of consumers are evolving faster than retailers are delivering on those expectations - a gap referred to as the 'digital divide' - and unless retailers step up to the plate and capitalise on evolving consumer behaviour, they will struggle to stay relevant in today's marketplace, said Tim Bishop of Deloitte Digital Africa.
Smart innovation for non-smart phones
August 26th, 2015 by Tim Bishop
A large portion of the South Africa's user market is being left unprovided for when it comes to mobile innovation. This opens up a huge opportunity for those that look at human innovation rather than just high-end smart technology.
#TheFutureByDesign: Forwardly mobile
July 28th, 2015 by Tim Bishop
a #TheFutureByDesign feature by Tim Bishop. We love our mobiles. More and more, these devices — phones, phablets, tablets — are becoming central to our workaday lives.
Why Agencies are out and digital business transformers are in
June 11th, 2015 by Tim Bishop
Digital disruption is nothing new. City centres everywhere are littered with the ghosts of businesses that have been rendered extinct thanks the rise of technology: an old travel centre that’s now a yoga studio, a movie rental store that now houses a clothing boutique, and of course the way we all now order a taxi. And the internet has famously gutted the news business, with publications dying all over the world.
Lack of effective communication a big challenge in SA mining sector
May 18th, 2015 by Tim Bishop
Advisory firm Deloitte Digital has identified a lack of effective communication among management, coalface employees and organised labour as a major challenge facing the South African mining industry.
Gamification: Clever Strategy or Costly Puffery?
May 11th, 2015 by Deloitte Digital SA
Over the past several years, there has been much hype around gamification and its raft of potential uses. Peddled by slick Silicon Valley startups as well as multinational bigwigs, the use of gamification has been hailed by many as the solution to hook an ever more fickle consumer base.
Completing the Formula for Digital Disruption
March 27th, 2015 by Deloitte Digital
The technology industry has continually generated discussion points over the past few decades and continues to do so to the present day. Consumerisation of IT has brought many technologies from the home to the boardroom, not the least of which have been smartphones and tablets. Not far behind were the cloud based social networks and before we could blink BYOD was the de-facto standard. Now we live and trade in the era of “all-things-digital”. The ultimate threat and opportunity has become the ever present “digital disruption”. Of course, like most things technology – “digital” remains open to interpretation and application fit for purpose. The most commonly used term, in conversations around digital, is “SMAC” – Social, Mobile, Analytics (generally meaning Big Data) and Cloud.
Press Release: Deloitte Digital Buys Flow Interactive as Part of its Pan African Digital Expansion
November 14th, 2014 by Deloitte Digital
Deloitte Digital (Africa) has acquired Flow Interactive as it continues to build a fully integrated digital consultancy and agency providing customer-centric digital engagement solutions to its rapidly growing list of clients across Africa.
Raising the bar on customer engagement in financial services
August 8th, 2014 by David Graham
The business imperative behind mobile offerings
While many financial services companies have been relatively quick to jump on the mobile bandwagon, the industry still has a long way to go in capturing the full potential of this rapidly evolving technology.
Mobile Design – User Experience
August 1st, 2014 by Deloitte Digital
So you have already been through the process of whether to ‘App’ or not and then extensively made the effort to understand your target audience, their culture and their needs. Now that the ‘build’ has landed in your studio, it’s time to look at a couple of the practicalities of mobile design.
Like a sunrise
August 1st, 2014 by Melissa Corso
Transitions can really help open up different features and functionality of the site without having the user click down further into the site. As mobile devices are touch and gesture based, a flip a swipe horizontally and vertically can help a user exploration a site or application in uncoventual ways. But be cautioned, users can sometimes get a little “transition sea sick” if there is too much touching, flipping, swiping, fading, popping etc. Remember mobile transitions are not supposed to look like a bad PowerPoint presentation from the 90s, stick to one main interaction and use this as your primary transition throughout your site.
A Developer’s Guide To Building Your First App
July 31st, 2014 by Dominic Williamson
Dominic Williamson is an app developer who began his career as a psychology student with no prior coding experience. Within six months, he had produced one of the most successful apps on Microsoft’s Windows Phone Store. Here are some tips from Dominic that will help budding app developers kick-start their own careers.
Deloitte Digital meshes iBeacon, Hue Light and vouchering technology for retail. The future is now.
June 25th, 2014 by Deloitte Digital SA
Deloitte Digital has created a number of retail based installations using micro proximity, shoppers can be tracked, greeted and their shopping experience enhanced through this latest technology lying embedded in the latest versions of iOs and Android. Without having to have any app running, iBeacon is able to wake the phone up and automatically launch the appropriate app to deliver value added content. In this installation demonstrated at TMT Predictions in South Africa this year, Deloitte Digital highlighted the ability to micro locate products, instantly showing the user product details, reviews and voucher delivery integrated into passbook.
A Sensor-Enabled World (interactive)
May 13th, 2014 by Deloitte Digital SA
The world is quickly becoming a series of 0's and 1's. Billions of sensor-enabled devices are transforming inputs into digital outputs that can be used to improve decision-making and deliver new services.
Retail and Digital influence – what are SA retailers waiting for?
May 9th, 2014 by Tim Bishop
As digital starts to become something our local retailers in SA are only really starting to dabble in, and usually are pretty limited in nature, a great study by our colleagues in the US have determined that digital devices’ influence on in-store purchase behavior is growing much faster than anyone could have anticipated. Deloitte’s research in the US shows that today, digital technologies influence 36 percent or $1.1 trillion of in-store retail sales, and this number will likely increase to 50 percent of in-store sales by the end of 2014.
Searching for the wearable technology killer app - Written by Tim Bishop
March 25th, 2014 by Tim Bishop
The past several months have seen wearable technology building increased market awareness. But while these are exciting times for the technology, the killer app still needs to be found that will make it useful and drive widespread consumer adoption.
Smaller Tablets, Bigger Smartphones: Finding the Right Mix for Your Workforce
March 13th, 2014 by Deloitte Digital SA
As the options for tablets and smartphones multiply, CIOs need to understand the needs of various functional groups while also assessing the trade-offs between standardization and the greater diversity associated with a BYOD approach.
WhatsApp with that deal?
February 26th, 2014 by Deloitte Digital SA
The tech world is still reeling after the shock announcement that WhatsApp would be acquired by Facebook, in a $16-billion deal ($19-billion if you include stock units meant to kick in after three years).
Value of connectivity
February 26th, 2014 by Deloitte Digital SA
Internet connectivity has already changed many aspects of the lives of individuals around the world and provided far-reaching economic and social benefits. However, of the world’s 7 billion people only 2.7 billion have access to the internet today and the unconnected typically live in developing countries. Extending the opportunities that the internet can bring is critical to accelerating economic and social growth in developing economies, while enabling the transition from a resource-based to a knowledge-based economy.
Deloitte’s Mobile Consumer Survey Anticipating a Global Data Tsunami
February 26th, 2014 by Deloitte Digital SA
We are Anticipating A Global Data Tsunami The staggering increase in the demand for data by smartphone users is offering carriers an opportunity to explore new business models, writes Tim Bishop, Director at Deloitte Digital.
Mobile operating systems in South Africa
February 25th, 2014 by Deloitte Digital SA
Android vs BlackBerry vs iOS vs Symbian vs Windows Phone in South Africa. BlackBerry-based and Symbian-based devices may still dominate South Africa’s smartphone landscape, but Android is outselling its competitors by a significant margin.
Deloitte Digital Tablet App on a roll
November 15th, 2013 by Deloitte Digital SA
The Deloitte Digital (Africa) ‘.comm Telco Data Visualizer’ tablet app, which won the MTN iOS Enterprise App of the Year 2013, scoped a silver award in the highly competitive Best Quality User Experience category at The 6th Annual AfricaCom Awards held last night in Cape Town.
2013 Forecast for the South African Telecoms Market
February 25th, 2013 by Deloitte Digital SA
South Africa is one of the most vibrant and dynamic mobile markets on the African continent. From humble beginnings in 1994, the South Africa mobile telecoms market has grown into a multiple billion rand industry in under 20 years providing jobs to thousands of South African’s and connecting millions.