Grocery retailing: The digital onslaught

June 6th, 2016 by Tim Bishop

Grocery and other retailers in South Africa are still dramatically underestimating the impact that the onslaught of digital is having on the industry. The in-store expectations of consumers are evolving faster than retailers are delivering on those expectations - a gap referred to as the 'digital divide' - and unless retailers step up to the plate and capitalise on evolving consumer behaviour, they will struggle to stay relevant in today's marketplace, said Tim Bishop of Deloitte Digital Africa.

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How local e-commerce can compete globally

September 28th, 2015 by Tim Bishop

There is a local tendency to regard e-commerce as a separate, distinct and unimportant entity that should be left up to the tech-minded people in the company to worry about. This is a wrong approach, one which fails to appreciate just what the benefits of bringing well-understood and carefully-managed digital channels into the overall retail strategy can be. We love mobile tech in South Africa, and one of the omnichannel considerations is how people can access a retailer’s offering via their mobile phones. But this is still not realising its full potential, and this is an area where locals can bring themselves up to international best practice.


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Why Agencies are out and digital business transformers are in

June 11th, 2015 by Tim Bishop

Digital disruption is nothing new. City centres everywhere are littered with the ghosts of businesses that have been rendered extinct thanks the rise of technology: an old travel centre that’s now a yoga studio, a movie rental store that now houses a clothing boutique, and of course the way we all now order a taxi. And the internet has famously gutted the news business, with publications dying all over the world.

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Press Release: Deloitte Digital Buys Flow Interactive as Part of its Pan African Digital Expansion

November 14th, 2014 by Deloitte Digital

Deloitte Digital (Africa) has acquired Flow Interactive as it continues to build a fully integrated digital consultancy and agency providing customer-centric digital engagement solutions to its rapidly growing list of clients across Africa. 

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Connecting Workforces Through Mobile and Social

August 1st, 2014 by Peter Williams

For many years email has been the dominant method of internal communication for most organisations. However we still see many organisations that only have a small percentage of their workforce on the corporate email system, in particular those with large field forces or staff working on the “shop floor”. Intranets and more recently Enterprise Social Networks have become a key part of the mix but again many employees who don’t spend their day in front of a computer screen are excluded. This can make things difficult for Business to Employee communication and the notion of Employee to Employee communication and collaboration is a pipedream.

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Deloitte Digital meshes iBeacon, Hue Light and vouchering technology for retail. The future is now.

June 25th, 2014 by Deloitte Digital SA

Deloitte Digital has created a number of retail based installations using micro proximity, shoppers can be tracked, greeted and their shopping experience enhanced through this latest technology lying embedded in the latest versions of iOs and Android. Without having to have any app running, iBeacon is able to wake the phone up and automatically  launch the appropriate app to deliver value added content. In this installation demonstrated at TMT Predictions in South Africa this year, Deloitte Digital highlighted the ability to micro locate products, instantly showing the user product details, reviews and voucher delivery integrated into passbook.

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A Sensor-Enabled World (interactive)

May 13th, 2014 by Deloitte Digital SA

The world is quickly becoming a series of 0's and 1's. Billions of sensor-enabled devices are transforming inputs into digital outputs that can be used to improve decision-making and deliver new services.

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Retail and Digital influence – what are SA retailers waiting for?

May 9th, 2014 by Tim Bishop

As digital starts to become something our local retailers in SA are only really starting to dabble in, and usually are pretty limited in nature, a great study by our colleagues in the US have determined that digital devices’ influence on in-store purchase behavior is growing much faster than anyone could have anticipated. Deloitte’s research in the US shows that today, digital technologies influence 36 percent or $1.1 trillion of in-store retail sales, and this number will likely increase to 50 percent of in-store sales by the end of 2014.

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Google wallet will depreciate lazy corporate data assets

May 17th, 2013 by Greg Comline

Can Google do better with your transactional information than loyalty programmes, retailers and banks? Most definitely, and the ecosystem of Google will deliver solutions to the market at a significant pace. Those companies that don’t utilise their customer information effectively will find that they have lost their competitive data assets.

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