Customer experience - The new differentiator

June 21st, 2017 by Veronique Filip | Around the OfficeDesignInnovationStrategy

With headlines dominated by downgrades and a challenging economic climate, differentiating your business from the competition is more important than ever.

These findings are reflected in Deloitte’s own recent research in the South African
financial services sector, which offers an illuminating insight into customers’ pain points as well as their expectations.

Download the PDF here.